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Notice

Known Issue Notice – April 26th [Completed]

2024-04-26 09:27

Hello Agents,

 

We regret to inform you that we are currently experiencing a network issue affecting the display of in-game image banners. Our technical team is actively investigating the issue to ensure a fast resolution.

 

We apologize for any inconvenience this may cause and appreciate your understanding.

 

Update as of April 27:

 

Hello Agents,

 

The server inspection has been completed, and the in-game banners should now display correctly.

 

Thank you for your patience and understanding!

 

Update as of April 26 at 11:10 AM UTC:

Temporarily, we would like to announce that our system is now operating normally, and the banners are displaying correctly in-game. Please be informed that during this network issue, the banners were affected, but other functions should be working accordingly.

 

However, we want to inform you that there may be abnormal banner displays, similar to what occurred today, between the following schedule:

  • April 26th, 10:30 PM to April 27th, 1:00 AM UTC
  • April 27th, 3:30 PM to 6:00 PM PDT
  • April 27th, 5:30 AM to 8:00 AM GMT+7

This is due to an additional server inspection that we're conducting to ensure the stability of our services.

 

We apologize for any inconvenience this may cause and appreciate your understanding and cooperation during this period.

 

If you have any further concerns or questions, please send us an email to: support@closersonline.com or through Customer Support web inquiry by clicking the banner below.

 

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